FAQ

What types of shower doors do you offer?

We offer a variety of shower doors including 700mm, 800mm, 1000mm, and 1100mm sizes, as well as 6mm and 8mm glass shower enclosures. Our products are designed to fit different bathroom layouts and styles.

Do you sell complete bathroom furniture sets?

Yes, we offer Bathroom Furniture Sets that include everything you need for a cohesive look, from basins and baths to accessories and heating solutions. Our sets are perfect for homeowners looking to renovate with ease.

Are your products suitable for modern bathrooms?

Absolutely! Our products, such as Back To Wall Toilet Units and Basin & Bath Accessories, are designed with a contemporary aesthetic, focusing on clean lines and premium materials to elevate your bathroom’s style.

What are your shipping options?

We offer two shipping methods: Standard Shipping via DHL or FedEx for a flat fee of £12.95 (delivery within 10-15 days after dispatch) and Free Shipping via EMS for orders over £50 (delivery within 15-25 days after dispatch).

Do you ship globally?

Yes, we ship worldwide but currently exclude Asia and some remote areas due to logistical constraints. Please check during checkout if your location is eligible.

How can I track my order?

Once your order is dispatched, we send tracking details via email. You can use this to monitor your delivery progress and estimate arrival dates accurately.

What is your returns policy?

We offer a hassle-free returns policy within 15 days of receipt. If an item doesn’t meet your expectations, contact us at [email protected] to initiate a return. Please note that items must be in original condition.

Are there any items that cannot be returned?

Custom or personalized products may not be eligible for return. For details, refer to our full returns policy or contact our support team.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to ensure your data’s safety.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment details. We do not store sensitive information on our servers.

How do I contact customer support?

You can reach us via email at [email protected] for any queries related to orders, products, or returns. We aim to respond within 1-2 business days.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.